Is it really free for organisers?
Yes. Venues pay us a commission on bookings. You pay the venue directly, at the same rate or better than going to them yourself.
What size of event do you handle?
Anything from a five-person board meeting to a 500-delegate conference with breakout rooms and an exhibition space.
Is my booking confirmed when I tap “I want to book”?
No. You get a confirmation number straight away and the venue receives your details by email, but no booking is confirmed until you have signed a contract with the venue. All requests are subject to availability.
Whose rates are shown?
Every rate is set by the venue. Rates are fixed for bookings made through SimpleMeet only, and may differ from rates the venue offers elsewhere.
When does the clock run?
10am to 4pm, Monday to Friday, excluding bank holidays. A booking made at 3:30pm uses 30 minutes that day, and the rest carries over from 10am the next working day. Bookings made in the evening, at weekends or on a bank holiday start at 10am the next working day.
What if the venue is slow to reply?
If the venue replies after one working hour, your rate is reduced by 10%. After two working hours, 20%. The reduced price is what goes on your contract and invoice.
Do prices include VAT?
Yes. Day delegate rates are shown inclusive of VAT. Chargeable parking is paid separately at the venue.
Is there a minimum booking?
Yes. Every booking is charged for at least 5 delegates. You can book without lunch, which takes 25% off the day delegate rate. You still get everything else in a usual day delegate rate (DDR): room hire, refreshments and AV.
What if my group is small for the room?
Some rooms have minimum numbers. For example, if you book a room that seats 30 boardroom-style for 10 people, the venue may add a larger room supplement, or offer an alternative package or a smaller room. The venue will tell you when it confirms, before you sign a contract, and you can choose not to go ahead.
What do venues pay?
£10 + VAT per room listed, per year (launch pricing), with an optional Featured room upgrade at £50 + VAT per room, per year. On each booking, commission on the gross pre-booked contract total: 7.5% + VAT for “I want to book” bookings, or 10% + VAT for bookings that came through an “I need more details” enquiry. Anything added after the contract is non-commissionable, and where the contract shows a range of delegates (for example 30–50), commission is charged on the minimum contracted number only. If a venue fails to honour the guaranteed venue reply on an “I want to book” request (no reply within 5 working hours, or the client's discount not applied), this will result in a no reply charge of £10 + VAT, invoiced to the venue by SimpleMeet as per the terms of service.
When do venues send contracts and pay commission?
Venues upload the client's signed contract no later than 3 days after receiving it. We invoice the venue based on the contract, before the event takes place. Anything added after the contract is non-commissionable, and where the contract shows a range of delegates (for example 30–50), commission is charged on the minimum contracted number only. Our commission invoice is payable within 14 days of receipt.
What does “I need more details” do?
It sends your question to the SimpleMeet team, and we pass it to the venue and come back to you. It doesn't hold a date and isn't covered by the guaranteed venue reply. When you're ready, tap “I want to book”.
What if a booking is cancelled?
Commission is based on the signed contract. If a booking is cancelled and nothing is payable under the contract, there is nothing to pay. If a cancellation fee is payable, commission applies to that amount.
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